Essential Beauty & Piercing Chermside

These ladies are fantastic. I have 2 young girls that wanted their ears pierced. After much searching for a place I thought was going to be good to use we had them pierced here and they were fantastic. They talked my girls through everything and made sure they were comfortable before proceeding. Once done, they showed genuine care for my daughters and ensured they were ok before we left the room. 2 weeks later and they still say how nice they were. Thanks for a great experience.

I came here for my first wax ever and have never ever looked back. The lovely girls here take SUCH good care of their clients, putting you at ease if you’re nervous and brightening your day. Never mind that the level of quality service they provide is exceptional, they go out of their way to educate you on your service as much as possible so you always get great results! It’s kept me coming back for about a year now!

Truly the worst customer service I have experienced, I have to leave a review because I spent most of my time there crying. The lady I first spoke was disinterested and dismissive from the start, I was a walk in and was asking if there were any free slots. She took my number and said she would call me at 12, it was 11:45. I sat outside the store and waited and came inside at 12:10 to see if maybe my booking had been forgotten. The lady said ‘if we say 12 you need to be in the store at 12,’ despite me saying she did take my phone number to call me and I had waited outside like she instructed. I was then advised to wait until 2:30 until another lady said she could try and see me sooner. I then proceeded to wait for another 30 minutes, I stood in the store for most of that time to avoid being forgotten or blamed for not being in the store again. The first lady who was rude to me was going to pierce me and I asked for someone else due to the negative experience I had, I did not feel comfortable with her at all; which was obliged. I was initially told the price would be $89, then $120, then $150. I asked the piercer and she said it would be no more than $150, I tried to ask which jewellery would be in the $120 range, but she didn’t seem sure. I will say during the piercing process the secondary staff member was kind and professional. I was advised to choose a titanium post after the piercing, without being informed it was an upgrade. When I went to pay three staff stood at the register in what seemed like a combative approach to me. The third staff member stated as I had chosen to upgrade to titanium it would cost ‘$154,’ I merely looked at my piercer and she defensively stated ‘I told you it would be $150,’ I just paid and left. I was polite, smiled, and cooperative throughout, but I guess that makes no difference to how I’m treated. I usually go to skinkandy, they have always been kind and approachable. Even if this review is tried to be twisted in a different way, or removed I have to say what my experience was. This event truly ruined my day.

I discovered essential beauty because I originally went to skinkandy but they were so rude and said I can’t get it there after getting an appointment. So my mum took me to essential beauty to get my belly pierced they were so nice to start with they said to come back I’m 2 and a half hours because that’s when the closest free time ism then when we got into the piercing room the lady I had started explaining what to expect with getting this piercing. Then she went to the placement she was so thorough and made sure it was in the correct spot and that I liked placing, then when piercing she was so quick about it then when done she made sure that I didn’t pass out so she just let me lay down until I was okay , they let your friend/mum/dad whoever in the room with u and the prices are amazing and have such a amazing range of jewellery!! definitely recommend getting it here!